Política de envío
At NovaBéBé, we're committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order has been verified, it is carefully prepared, inspected, and packaged before shipment.
During holidays, promotions, or periods of high order volume, processing times may be slightly longer.
Shipping & Delivery
After your order has been shipped, estimated delivery times are:
United States: 5–10 business days
Canada: 7–12 business days
United Kingdom: 5–10 business days
Australia & New Zealand: 7–12 business days
Most European countries: 5–10 business days
Other international destinations: 7–15 business days
Delivery estimates are provided for guidance only and may vary due to weather conditions, customs clearance, local carriers, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become available after shipment.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location.
From time to time, NovaBéBé may offer free shipping promotions. Any applicable offer will be displayed automatically during checkout.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are not included in your order total and are the responsibility of the customer.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
If you need to make changes, contact us as soon as possible. While we will do our best to assist, we cannot guarantee address changes once an order has entered processing or has been shipped.
NovaBéBé is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided at checkout.
Lost, Delayed or Damaged Packages
If your package is delayed, arrives damaged, or appears to be lost in transit, please contact our customer support team. We'll work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, our customer support team is here to help.
NovaBéBé
Email: support@novabebe.com
Phone: +1 (412) 287-6292
Business Address: 631 N 36th St Philadelphia, PA 19104 United States