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At NovaBéBé, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
60-Day Satisfaction Guarantee
We offer a 60-day return policy from the date your order is delivered. If you're not fully satisfied with your purchase, you may request a return within this period.
To be eligible for a return, the item should be in its original condition and include all original packaging whenever possible.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If your return is approved, your refund will be processed to your original payment method within 5 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
We'll work quickly to resolve the issue by offering a replacement or a full refund where appropriate. If the error is our responsibility, we'll cover any applicable return shipping costs.
Return Shipping
For returns due to a change of mind or customer preference, the customer is responsible for return shipping costs unless otherwise required by law.
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
How to Request a Return
To start a return, please contact our customer support team with your order number and the reason for your request.
Email: support@novabebe.com
Our team will respond within 1–2 business days with detailed return instructions.
Order Cancellations
Because we begin processing orders shortly after they are placed, cancellation requests cannot be guaranteed.
If you need to cancel or modify your order, please contact us as soon as possible. If your order has not yet entered processing, we'll do our best to accommodate your request.
Need Assistance?
If you have any questions about returns, refunds, or your order, we're always happy to help.
NovaBéBé
Email: support@novabebe.com
Phone: +1 (412) 287-6292
Business Address:
631 N 36th St
Philadelphia, PA 19104
United States