Frequently Asked Questions
What is NovaBéBé?
NovaBéBé is a family-focused brand dedicated to creating high-quality baby products that make everyday parenting easier. Our goal is to provide comfortable, practical, and reliable solutions that help parents stay close to their little ones while enjoying greater freedom in their daily lives.
What is the NovaBéBé Shoulder Baby Carrier?
The NovaBéBé Shoulder Baby Carrier is a lightweight and ergonomic baby carrier designed for everyday use. It allows you to comfortably carry your child while keeping your hands free for shopping, traveling, walks, or daily activities.
Is the carrier easy to use?
Yes. Our Shoulder Baby Carrier is designed for quick and simple use. It can be adjusted in seconds with an easy-to-use buckle system, making it ideal for busy parents.
What age is the carrier suitable for?
Our carrier is generally suitable for babies who have good head and neck control, typically from around 4 months of age, and can be used for toddlers up to approximately 3 years old, depending on their size and weight. Always follow the recommended weight guidelines provided with the product.
Is the carrier comfortable?
Yes. The carrier features a wide, padded shoulder strap and an ergonomic design that helps distribute your child's weight more evenly for greater comfort during everyday use.
Can both parents use the carrier?
Absolutely. The adjustable shoulder strap is designed to fit a wide range of body sizes, making it easy for both parents or caregivers to share.
Is the carrier machine washable?
Yes. We recommend washing the carrier on a gentle cycle with cold water. Air drying is recommended to help maintain the quality and durability of the fabric.
Can I travel with the carrier?
Yes. The lightweight and compact design makes it perfect for travel, vacations, shopping trips, parks, airports, and everyday outings.
Where do you ship?
NovaBéBé proudly ships to customers in the United States and many international destinations. Available shipping options are displayed during checkout based on your location.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location, with most orders arriving within 5–10 business days after shipment.
Will I receive a tracking number?
Yes. Once your order has been shipped, you'll receive a confirmation email containing your tracking information.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available during checkout.
What is your return policy?
If you're not completely satisfied with your purchase, you may request a return within the return period outlined in our Return & Refund Policy. Items must be returned in accordance with our policy requirements.
How do I request a return?
Simply contact our customer support team with your order number, and we'll guide you through the return process.
Email: support@novabebe.com
How can I contact customer support?
If you have any questions about your order, shipping, returns, or our products, our friendly support team is here to help.
Email: support@novabebe.com
Phone: +1 (412) 287-6292
Business Address:
631 N 36th St
Philadelphia, PA 19104
United States